Return & Refund Policy

Introduction

At Nutlet, we aim to ensure your satisfaction with every purchase made on nutlet.in. This Refund Policy outlines the specific conditions under which refunds may be approved. Please note that we do not accept returns of products under any circumstances.

Eligibility for Refunds

  • Refunds are only approved for genuine issues, specifically:
    • The product is damaged (e.g., physically broken or spoiled).
    • The product has a foul smell.
    • The product contains insects or foreign contaminants.
  • Timeframe: Refund requests must be initiated within 7 days of delivery.

  • Proof Requirement: You must provide clear proof of the issue, such as photographs or videos, clearly showing the damage, foul smell, or presence of insects.

  • Non-Eligible Cases: Refunds will not be issued for any other reasons, including dissatisfaction with the product, change of mind, or issues not supported by verifiable proof.

Refund Process

  • Initiate a Refund Request: Contact us at hello@nutlet.in with your order number, a detailed description of the issue, and supporting proof (e.g., photos or videos).

  • Investigation: We will conduct a thorough investigation to verify the genuineness of the claim. This may include reviewing your submitted proof and, if necessary, requesting additional information.

  • No Returns Accepted: Products do not need to be shipped back to us, as we do not accept returns. Refunds, if approved, are based solely on the provided proof and our investigation.

  • Approval: If the issue is verified as genuine (damage, foul smell, or insects), we will approve the refund. We reserve the right to reject refund requests if the issue cannot be verified.

Refunds

  • Refund Process: Approved refunds will be processed to the original payment method within 7-10 business days of approval.

  • Refund Amount: Refunds will cover the product cost, excluding original shipping costs, unless the issue is due to our error (e.g., defective or incorrect product).

  • Defective or Incorrect Items: If we verify that the product was defective or incorrect, we may offer a full refund or replacement, based on your preference and product availability.

Contact Us

For refund inquiries, please contact us at hello@nutlet.in with your order details and proof of the issue.